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Service Management Administrator



Soggetto:Service Management Administrator
Luogo: Bioggio
Azienda: Avaloq Sourcing SA
Data: 2018-11-19





Dettagli dell'annuncio di lavoro Service Management Administrator

Descrizione: * Support to Service Managers in the preparation of the Service Operating Committee (SOC) documentation * Production of complete, efficient and professional presentations in line with internal guidelines for SOC meetings * Manage the SOC calendar in line with the expectations of Service Managers and Account Managers * Report and recall to Service Managers terms for open points, actions and other relevant deadlines * Maintain service management internal web site (update of KPIs, documentation, guidelines) and act as the reference point for it * Maintain tables of open points for the Digital Voice of the Customer (VOC) and provide a regular status information * Load KPIs, incident reports, calendar of events on the Digital Portal * Send out clients’ invitations for the SOC meetings * Maintain a central repository for Incident Reports of all areas





Luogo di lavoro: Bioggio strada Regina 40, 6934 Bioggio
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