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Customer Service Manager UK Market


Offerta: Customer Service Manager UK Market



Soggetto:Customer Service Manager UK Market
Luogo: Chiasso
Azienda: Lastminute.com Group
Data: 2019-05-29



Dettagli dell'annuncio di lavoro Customer Service Manager UK Market

Descrizione: Collect, analyze, and summarize call centre data and trends. Maintain professional and technical knowledge by tracking trends in call-center operations and suggesting and implementing improvements. Work with the Market Manager to ensure operations are staffed appropriately in order to meet all its performance requirements. Identify areas for performance improvement and facilitate/lead improvement implementation efforts. Monitor the achievement of the performance goals for the call-center Drive improvements in customer experience through ensuring all quality framework commitments are delivered, whilst creating a coaching environment geared towards growth and development.



Luogo di lavoro: Chiasso corso San Gottardo 30, 6830 Chiasso